Stakeholder engagement
The Group’s resilience and relevance in a dynamic and complex operating environment depends on our ability to earn and maintain stakeholder trust. Trust is earned through consistent decisions and actions that engender confidence in the Group’s character and competence, and our reliability in meeting our commitments and obligations.
Today, stakeholders have increased expectations of greater transparency and insight on how companies conduct themselves. We therefore place great importance on having the right processes in place to identify and understand stakeholder expectations and needs, and to respond appropriately. Better communication with our stakeholders also helps us understand the larger role we play in society.
We work to continually improve our environmental, social and governance (ESG) performance and reporting to meet stakeholder expectations for transparent, measurable and standardised reporting that aligns to international frameworks (even as they change) and associated commitments.
LISTENING TO OUR STAKEHOLDERS
Effective and regular stakeholder engagement takes place at both Group and operating company level. Engagement with analysts, investors and shareholders includes financial results presentations, operating companies presentations and one-on-one engagements. Digitally we communicate using webcasts, virtual meetings, our corporate website on which our integrated and sustainability reports are published, and LinkedIn.
Our internal performance management process, transparent engagement between leaders and employees, and the Group-wide employee engagement survey (conducted every two years) provide insight on employee perceptions and concerns. Our operating companies have their own employee engagement mechanisms customised to their activities and operating environments.
When starting a new project, clear community engagement plans are developed to ensure successful project delivery, understand local norms and practices as well as support the diverse cultures, needs and expectations of the surrounding community.
- Additional information:stakeholder priorities, available in the downloads section below.
STAKEHOLDER ENGAGEMENT FRAMEWORK
The Board considers the legitimate interests and expectations of stakeholders in its decision-making processes. Our stakeholder engagement framework promotes inclusive and proactive engagement to identify, understand and respond to stakeholder priorities, and report and explain our decisions, actions and performance. This includes working with governments and building trust between the public and private sectors, to ensure effective collaboration on solutions that deliver efficiencies, new sources of funding, innovation, and engineering excellence to infrastructure development.
STAKEHOLDER ENGAGEMENT FRAMEWORK
The Group stakeholder engagement policy ensures that the legitimate expectations and concerns of our stakeholders are placed at the centre of our decision-making. It outlines our engagement responsibilities and applies to all our businesses and employees.
The policy requires that we:
- Comply with King IV recommended practices pertaining to stakeholder relationships.
- Integrate stakeholder engagement into the Group’s ongoing management and business activities.
- Ensure the fair and equitable treatment of stakeholders in line with the Group’s Values.
- Create a transparent and honest environment in which stakeholders can interact with the Group.
- Provide complete, timely, relevant, accurate, honest and accessible information while at the same time being cognisant of legal and strategic considerations.
- Proactively communicate with stakeholders and seek their views and feedback using appropriate communication channels.
- Promote internal awareness on the importance and value of stakeholder consultation and relationship management, as well as the methodologies in place to facilitate this.
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